The paper addresses two interrelated questions that have not been sufficiently answered yet: (1) How to increase the current low level of e-government use, and (2) How to advance the current practice of analyzing data from e-government satisfaction surveys in order to arrive at guidelines for decision-makers when shaping future e-government development. For this purpose, an inventive cause-and-effect model was developed and operationalized by a set of indicators observed by citizen satisfaction survey carried out in Slovenia.
COBISS.SI-ID: 3156910
Modelling life events is a task of a crucial importance and a first necessary step towards supporting resolution of a particular life event on the active e-government portal. The use of reference models as templates for building life-event models promises savings in time and costs of the modelling process, as well as increase of quality and accuracy of the established models.
COBISS.SI-ID: 2743982
The paper presents the results of the first comprehensive quality assessment of public institutions in the fields of tax, environment and employment regulations in Slovenia. Using statistical testing, the research indicated that Slovenian businesses gave the lowest score to environment protection regulations.
COBISS.SI-ID: 1528974
The chapter deals with priorities setting in the field of e-government development. Namely, tremendous resources are being invested in this development; however, actual usage of e-government offerings has not followed expressed interest and expectations. This is why in this chapter we present the conceptual design of a multi-attribute decision model offering support in making priorities in e-government development.
COBISS.SI-ID: 3185838
The project's contribution to scholarship, and subsequent contributions it gave rise to, extend to administrative and legal studies as they (re)define the role of an administrative body as a player in public management processes in which it not only implements, but also helps create legislative norms through applying them to actual concrete situations. Furthermore, these contributions extend to the field of information technology, as they define the significance and various aspects of Web 2.0 technologies in the relationship between the suppliers and above all users of these solutions.
COBISS.SI-ID: 3384494